SUNY Online Services - Participating Institution Agreement (PIA) 2025 - 2026

Participating Institution ("PI")
SCOPE:

SUNY Online offers services to support online education at participating SUNY institutions.

The Participating Institution (PI) agrees to the following:

1) Term: This Agreement shall take effect on July 1, 2025.

2) Service Level Agreement: The Service Level Agreement (SLA) provides a detailed outline of the services offered during the term of this agreement. The SLA is subject to change during: (1) budgetary restrictions from New York State and (2) limitations on SUNY Online staffing resources.

If any of these events should occur, SUNY Online will amend the SLA, and shall provide communications outlining the amendment’s effective dates. If applicable, SUNY Online will create a plan to compensate campuses for unexpected hardships.

3) Service Changes: (1) The PI commits to maintain services selected in this agreement for a one year period. (2) During the term of this agreement, the PI may add any new services that become available through SUNY Online. (3) If the PI opts to amend or terminate any of the SUNY Online services in this agreement, the PI must notify SUNY Online of the change 90 calendar days in advance of the renewal date.

4) Annual Fee & Payment: Annual billing will be based on services provided from July 1 through June 30.

5) Campus Support: The PI agrees to maintain reasonable levels of campus staff, as described within the Campus Responsibilities sections of this Service Level Agreement, with appropriate skills to work with SUNY Online personnel.
Cost Information:

Individual campus cost information will be available in the ATIS Finance Portal on June 1st

Click here to access ATIS Finance Portal
Request for Services
ONLINE TEACHING

ONLINE TEACHING Online Course Reviews Instructional Design
APPLICATION SERVICES

APPLICATION SERVICES Application Services

Required service for all campuses within the shared Distance Learning Environment
END USER HELP DESK SERVICES

END USER HELP DESK SERVICES Full Help Desk Services Supplemental Help Desk Services
Contacts:

Student Support Services Contact: susan.warner@suny.edu
Institutional Readiness Contact: dan.feinberg@suny.edu
Enrollment Planning Roundtable Contact: dan.feinberg@suny.edu
NDIRECT COST RECOVERY RATE
As part of System Administration’s continued work to account for its costs and activities, all charges will be subject to the New York State Indirect Cost Recovery Rate for Non-Federal Funds (currently 2.71%, subject to change).
Directions:

PIA must be signed by a campus executive designated as an authorized signatory.
Name Name First Last
Title
Email
Date Date / MM / DD YYYY
Authorized Signature

Draw or Type

I understand this is a legal representation of my signature. Clear

Full Name

I understand this is a legal representation of my signature.
By clicking submit, you acknowledge that you have read and accept the terms of the Participating Institution Agreement.

**A completed copy of this form will be sent via email.

SUNY Online Services - Participating Institution Agreement (PIA) 2025 - 2026

SUNY Online Services - Participating Institution Agreement (PIA) 2025 - 2026

Cost Information: Individual campus cost information will be available in the ATIS Finance Portal on June 1st Click here to access ATIS Finance Portal

Request for Services

Contacts:

Directions:

By clicking submit, you acknowledge that you have read and accept the terms of the Participating Institution Agreement.

Cost Information:

Individual campus cost information will be available in the ATIS Finance Portal on June 1st

Click here to access ATIS Finance Portal